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Directed customer service and warehousing operations. Achieved significant margin of im-
Management
provement and led efforts to increase customer loyalty.
Continuous Process
Increased district sales by $60,000; achieved highest margin of improvement.
Improvement
Drove sales for credit operations by training staff in up-selling techniques.
Customer-Driven
Implemented highly effective management strategic planning sessions.
Management Pioneered security operations to reduce inventory loss.
Margin
Education
Improvement
Wisconsin University, Jasper, Wisconsin
Bachelor of Arts: Business Management, 1990
Customer Service
Credit Operations
Interview Q&A Using Keywords
Why Should Our Company Hire You?
I am a highly enthusiastic management professional with a customer-driven management style. One
key element to successful retail management is employee retention. One key strength I possess is se-
lecting and retaining good retail employees. My track record reflects record-breaking district sales. I
have successfully designed and implemented cutting-edge in-store displays, and I have played a key
role in start-up operations and strategic planning.
142
RISK MANAGEMENT
Keywords
Resume
Insurance Analysis
Steven H. Nash
177 Linden Boulevard
Financial Impact
Snyder, New York 14226
Fidelity, Surety,
(716) 555-6954 / email@email.com
Liability, and
Property Coverage
Risk Management
Seasoned Professional with Expertise in Investigating Program Development
Loss History/Trends to Predict and Avoid Future Risk
Loss Control
Workers
Perform Insurance Analysis, Determine Severity and
Compensation,
Frequency Potential, and Minimize Financial Impact
Group Life, Pension,
and Medical Plans
Direct risk management staff overseeing $4 million in credit exposure. Instill performance-
based culture by allocating responsibility and accountability. Develop programs to maximize Health and Safety
loss control.
Programs
Carrier and Broker
Core Strengths
Selection
Health and Safety Programs Carrier and Broker Selection
Severity and
Operational and Risk Reporting Self-Insurance and Noninsurance
Frequency Potential
Fidelity, Surety, and Liability Program Development
Operational and Risk
Professional Experience
Reporting
HELFER INDUSTRIES, LTD., Buffalo, New York 1982 to Current
Strategic Plan
Risk Management Specialist
Avoidance and
Research and analyze corporate products and operations and determine appropriate coverage
Transfer
levels. Negotiate contracts based on hazard identification and risk exposure. Conduct health
Minimization,
and safety audits and report results to senior management. Utilize PowerPoint to graphically
Reduction, and
demonstrate ways to implement loss control.
Prevention
Reengineered processes resulting in $1.2 million loss avoidance/risk reduction in 1 year.
Self-Insurance and
Reversed $745,000 in annual losses and broke-even in 11/2 years.
Implemented comprehensive risk-management strategic plan. Planned
Saved $500,000 annually through renegotiation of information contracts.
Noninsurance
Credit Exposure
Education
Negotiation and
Canisius College School of Management, Buffalo, New York
Renegotiation
Bachelor of Science: Business Administration, 1982
Hazard Identification
Milton Seligman Business Scholar
Who s Who in American Colleges and Universities
Performance-Based
Culture
References Furnished Immediately upon Request
Risk Management
Loss History and
Trends
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
At Helfer, I reengineered processes resulting in $1.2 million loss avoidance/risk reduction in one year.
We reversed $745,000 in annual losses and took broke even in one-and-a-half years. Overall responsi-
bilities include directing a risk management staff overseeing $4 million in credit exposure. Here, we
implemented a comprehensive risk management strategic plan and saved $500,000 annually through
renegotiation of information contracts.
143
SALES/CORPORATE TRAINER
Keywords
Resume
Human Resources
Patricia Capizzi
Management 1188 Bedford Drive
Camarillo, California and 93010
Program
(805) 555-1122 / email@email.com
Development
Training
Corporate Trainer
Curriculum Committed to the educational needs of American industry
Development
Executive Development / Adult Learning
Budget Preparation
Human Resources Management
and Control
Adult Learning
An energetic and success-driven education and human resources leader with a 15-year history
Certification
of turning marginally performing employees into top producers.
Programs
Core Strengths
Educational Needs
Educational needs assessment Curriculum development
Assessment
Executive development Motivational training
Employee Training
Professional Experience
Career Development
Procter & Gamble Paper Product Division 2000 to Current
Counseling
Oxnard, California 93030
Executive
Director of Corporate Training
Development
Programs Recruited as a  troubleshooter to identify educational needs and develop training programs
for the next millennia s executive and technical workforce. Implemented training plans within
Employee Assistance
corporate business plans, budget, and schedules.
Programs (EAP)
Originated an educational incentive program that provides bonuses for earning career-re-
Facilitator Training
lated certifications and subsidizes recertification costs.
Programs (Train-
Adapted selected executive development program courses (such as time/program manage-
the-Trainer)
ment, supervision, and team building) to lower-level employees. Improved year-end produc-
Time Management /
tion was attributable to better employee attendance and awareness of management goals.
Project Incorporated courses such as ethics, success training, and career-life balance into all em-
ployee training plans to encourage a healthy workforce.
Management
Motivational
Education
Training
University of California at Santa Barbara, California
Team Building
Masters degree in Adult Education / 1990
Bachelor of Science degree in Psychology / 1986
Supervisory Skills
Certified Job & Career Transition Coach
Communications
Member, American Counseling Association
Skills
Multicultural
References Furnished Immediately upon Request
Workforce
Corporate Ethics
Interview Q&A Using Keywords
Why should we hire you, what are your strengths, and how do you see yourself contributing
to our company?
My expertise in corporate training stems from a solid education degrees in Adult Education and Psy-
chology, backed by a career counseling certification and practical work in several motivational training
techniques. Additionally, I am gifted with the ability to assess correctly and meet the present and fu-
ture educational needs of industry managers and a technical workforce. Above all else, I really care
about people s development and helping to make them successful.
144
SALES ENTRY LEVEL
Resume
Keywords
Gary Sloan
Sales
495 Belmont Avenue
Prospecting
Belmont, MA 02478
Account Management
(617) 555-1212 / email@email.com
Closing
Sales Representative
Consultative Sales
Four-year track record of revenue enhancement
Approach
Sales Engineering
Presentation & closing skills / Opening up new markets
Consistently exceeding sales quotas
Presentation Skills [ Pobierz całość w formacie PDF ]